To facilitate our ability to service units needing evaluation or repair, please fill in the appropriate information. An RMA number will be assigned and you will be notified via phone or fax.

A representative will call or email you within 24 hours of submitting this form.

RMA INSTRUCTIONS Instrucciones de RMA

  1. Please fill out the RMA Request Form below
  2. Do not ship defective product until you receive an RMA number from Telios Tech
    (Refer all calls to the RMA department - tel: 949.831.847)

Returns Policy

  1. All returns require an RMA number, which must be prominently displayed on the box.
  2. Telios Tech will issue an RMA number within 2 business days after receipt of the completed RMA form.
  3. Telios Tech must receive the product within ten days of the issuance of the RMA number or the RMA number will expire, which may void the warranty.
  4. All RMA items must be returned in their original packaging. If you do not have the original packaging, please notify the RMA department when requesting an RMA number. We can provide packaging material to you. A fee may apply.
  5. Telios Tech will not accept COD returns or 3rd party returns.
  6. Warranties are void if manufacturer serial numbers have been removed.
  7. The warranty is voided upon the invoice becoming past due.
RMA REQUEST FORM
CONTACT INFORMATION
Your Name Street Address 
Email  City
Company  State
Job Title   Zip
Phone Number  Country
Fax Number    
PRODUCT INFORMATION
Model #  Serial #
Make  Purchase Order #
Contact by:   E-Mail  Phone  
Describe Problem  Anything Else We Can Help with?  
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